Know each other to communicate better (Process com®)


Training Overview

A two-day training to better communicate with others

Targeted skills

– Know yourself better to build on your strengths and better understand your interlocutors
– Learn to motivate yourself and others
– Detect and manage behaviors under stress to restore communication

Target audience

Anyone wishing to improve their communication with their interlocutors. Prior to training, Process Com® Personality Inventory (IDP) test


    DAY 1

    Introduction and initial positioning

    1. Better understand how you and others work
    – Understand the basic concepts of Process Com®
    – Discover the 6 personality types of the Process Com® model
    – Identify your personality profile
    – Become aware of how it works

    2. Communicate simply and effectively with kindness
    – Discover the rules of communication
    – Understand the different ways of communicating of the 6 personality types
    – Increase its relational impact and develop its leadership
    – Identify and test the codes, verbal and non-verbal behaviors of each personality type

    DAY 2

    3. Know how to motivate yourself and others
    – Take care of yourself, cultivate your well-being and identify your drivers
    – Take care of others and know how to energize them
    – Avoid demotivation and loss of energy for oneself and for others

    4. Anticipate, detect and regulate your own stress and that of others
    – Recognize the first signs of stress and their manifestations
    – Understand, regulate and manage own stress behaviors and those of others
    – Analyze difficult situations and react appropriately

    5. Build an adapted communication strategy
    – Revisit the way of communicating according to the profiles of the interlocutors
    – Build lasting relationships
    – Define an individualized action plan

    Conclusion and individual assessment

What's More

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Means of contact

  1. Telephone

    +216 96 803 221

  2. Email

  3. Whatsapp


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    Upgradetek Engineering is a strategy and management consulting firm, specialized in the transformation of financial institutions. As one of the leaders of this sector in Tunisia, we have been supporting our banking and financial clients for more than 14 years in the evolution of their business model, in defining and implementing new target business models and improving their performance.

    23, Avenue of Naplouse 1001 Tunis, Tunisia
    +216 71 33 93 95